// remote support
Stuck? Let's look at it together — right now.
Start a live session and I'll meet you in a private video room, in your browser. Show me the problem on your screen and we'll fix it together. Nothing to download, nothing to install.
1 · Tell me what's wrong
A sentence or two is plenty. When you hit start, I get paged immediately.
2 · Wait in your private room
You land in a single-use video room. I join from my end — usually within a few minutes during business hours (9–5 Central, Mon–Fri).
3 · Share your screen when you're ready
You choose if and when to share, and exactly which window. I can see — I can never click, type, or control anything. Stop sharing or leave whenever you like.
What it costs: quick fix (under 30 min) $49 · standard issue $99 flat, per problem · business $150/hr (30-min minimum). RedCyfer Support members: covered by your plan. Full details on the pricing page.
Not urgent? Book a time instead, send a message, or email chris@redcyfer.com.
Need me to drive? — hands-on remote control
Sometimes it's faster if I fix it directly. For that we use AnyDesk. The connection is encrypted, nothing starts until you allow it, you watch everything I do, and closing the window ends my access there and then. Only ever used live, with you on the phone.
1 · Get it
Go to anydesk.com/download
and take the version for your computer. On Windows you can just run the file that
lands in your Downloads folder — it doesn't have to be installed. On a Mac, open the
downloaded file and drag AnyDesk across when it asks.
2 · Open it
Under Your Address there's a number, nine or ten digits, something like
123 456 789. Read that out to me.
3 · Let me in
A box appears on your screen asking whether to allow the connection. Click
Accept. Nothing happens until you do — if you never click it, I never get in.
4 · When we're done
Close the AnyDesk window and the session ends immediately. If you'd rather it wasn't left on
the machine, delete the file you downloaded — on Windows that's all there is to remove.
The first time on a Mac, macOS will ask you to tick AnyDesk under System Settings → Privacy & Security, for Accessibility and Screen Recording. That's your Mac asking your permission, not AnyDesk helping itself.